Policies

9.1 Your Account allows the storage of money you receive from your sales proceeds made on the Platform (“Withdrawal”). The sum of this money, minus any withdrawals, will be reflected as your Seller Account’s balance. For the avoidance of doubt, your Seller Account’s balance may become negative in certain situations, and no further withdrawals may be made until such balance becomes positive (including from the receipt of future sales proceeds).

9.2  You may transfer funds from your Seller Balance (up to the amount of your Seller Account balance) to your linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) a maximum of once per day. GetEzy Asia may also automatically transfer funds from your Seller Account to your Linked Account on a regular basis, as determined by GetEzy Asia. GetEzy Asia shall only process such transfers on business days and such transfers may take up to two business days to be credited to your Linked Account.

9.3    Sellers are entitled to one (1) free Withdrawal Request per week (“Weekly Withdrawal Limit”). GetEzy Asia may impose a fee for each additional Withdrawal Request made in excess of the Weekly Withdrawal Limit (“Withdrawal Fee”). The Withdrawal Fee is subjected to Sales and Service Tax (“SST”). The Weekly Withdrawal Limit and the Withdrawal Fee are subject to change at GetEzy Asia’s discretion.

9.4  Money from your sale of items on GetEzy Asia shall be reflected in your Seller Account as soon as a purchase is completed by a user.

9.5  Once submitted, you may not modify or cancel a Withdrawal Request.

9.6  If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to deduct the debit and applicable fees from your Seller Account in the future. If we are unable to credit your Alternative Account, for any reason, we reserve our right to handle or process such money in accordance with the applicable law, including lodging such money with the Registrar of Unclaimed Moneys (Jabatan Akauntan Negara Malaysia) (“Registrar”) in accordance with the requirements under the Malaysia Unclaimed Moneys Act. In such instance, you may recover your unclaimed money directly from the Registrar less any fees or charges that may be imposed, with no further recourse to us.

9.7  You authorize us to initiate debit or credit entries to your Seller Account (including where this would result in your Seller Account’s balance remaining or becoming negative):

(i)    to correct any errors in the processing of any transaction;

(ii)    in connection with you wrongly categorising products which impact the GetEzy Asia Commission Fee (defined below);

(iii)    where GetEzy Asia has determined that you have engaged in fraudulent or suspicious activity and/or transactions;

(iv)    in connection with any lost, damaged or incorrect items;

(v)    in connection with any rewards or rebates;

(vi)    in connection with any uncharged fees;

(vii)    in connection with the settlement of any transaction dispute, including any compensation due to, or from, you;

(viii)    in connection with any banned items or items that are detained by customs;

(ix)    in connection with any change of mind agreed to by both Buyer and Seller;

(x)    in connection with the settlement of any outstanding amount (or other obligation) owed to GetEzy Asia or any of its Affiliates, subject to applicable laws;

(xi)    to purchase Advertising Credits where you have activated the Advertising Credits Top Up Feature and your Advertising Credits have fallen below your Advertising Credits Minimum Amount; and

(xii)    in connection with any return and/or refund requests which are approved in accordance with our Refunds and Returns Policy.

9.8    We have the right to limit, freeze or suspend your Seller Account for any reason, including where you fail to repay outstanding amounts due to us by the due date.

9.9    If your Account has been terminated, deactivated or suspended in accordance with these Terms of Service, or your Account remains inactive (for such duration as GetEzy Asia may prescribe from time to time), we shall be entitled to charge a fee for the administration of any remaining Seller Balance in your Account. The amount and frequency of such fee shall be prescribed by GetEzy Asia from time to time.