Policies

10.1    Order Guarantee is a service provided by GetEzy Asia to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by GetEzy Asia (“GetEzy Asia Guarantee Account”). Seller will not receive interest or other earnings from the sum you have paid into GetEzy Asia Guarantee Account.

10.2    After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in GetEzy Asia Guarantee Account until:

(a)    GetEzy Asia receives confirmation that Buyer has received his/her goods, in which case, unless 12.2(d) applies, GetEzy Asia will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping fee (if applicable), the Transaction Fee, GetEzy Asia Commission Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) in GetEzy Asia Guarantee Account to Seller;

(b)    GetEzy Asia Guarantee Period (as defined below) expires, in which case, unless 12.2(c) or 12.2(d) applies, GetEzy Asia will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee, GetEzy Asia Commission Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) in GetEzy Asia Guarantee Account to Seller;

(c)    GetEzy Asia determines that Buyer’s application for a return of goods and/or refund is successful, in which case, unless 12.2(d) applies, GetEzy Asia will provide a refund to Buyer, subject to and in accordance with the Refunds and Return Policy;

(d)    such other time as GetEzy Asia reasonably determines that a distribution of Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee, GetEzy Asia Commission Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.

GetEzy Asia Guarantee is only offered to Buyers who have made payment through the channels provided by GetEzy Asia into GetEzy Asia Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under GetEzy Asia Guarantee.

10.3    Payments made through GetEzy Asia channels will be held in the GetEzy Asia Guarantee Account for a specified period of time (the “GetEzy Asia Guarantee Period”). To find out more about the GetEzy Asia Guarantee Period, please click this link. 

10.4    If, for any reason, the Seller’s bank account cannot be credited and/or the Seller cannot be contacted, GetEzy Asia will use reasonable endeavours to contact the Seller using the contact details provided by him/her. In the event that the Seller cannot be contacted for more than twelve (12) months after the balance of the Buyer’s Purchase Monies becomes due to the Seller and such money remains unclaimed, we reserve our right to handle or process such money in accordance with the applicable law, including lodging such money with the Registrar in accordance with the requirements under the Malaysia Unclaimed Moneys Act. In such instance, you may recover your unclaimed money directly from the Registrar less any fees or charges that may be imposed, with no further recourse to us.

10.5    Seller/Buyer must be the beneficial owner of the Account and conduct transaction on the Site only on behalf of him or herself. GetEzy Asia may require Seller or Buyer to provide his or her personal data such as recent identity photograph, bank account details and/or any other such documentation necessary, for verification purposes, including verification required by third party payment processing and logistic service providers. Seller/Buyer hereby grants GetEzy Asia his/her consent to use or provide to third party his/her personal data to facilitate his/her use of the Site. Further, Seller/Buyer authorises GetEzy Asia to use his/her personal data to make any inquires we consider necessary to validate his/her identity with the appropriate entity such as his/her bank. For more information in relation to how GetEzy Asia handles your personal information, please visit our Privacy Policy page.

10.6    The GetEzy Asia Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the GetEzy Asia Guarantee. The GetEzy Asia Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and GetEzy Asia accepts no liability in connection with the same. Without limitation, the GetEzy Asia Guarantee does not constitute a product warranty.

10.7    Buyer and Seller acknowledge and agree that GetEzy Asia’s decision (including any appeals) in respect of and relating to any issues concerning the GetEzy Asia Guarantee is final.

10.8    For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by GetEzy Asia Guarantee.